KKKL Express - Johor Bahru, Johor

さと

この会社のバスの本数が少なすぎる。待ち時間も長いし、スタッフの言葉遣いも悪い。
窓口ではなく、ターミナル内のタッチパネルでチケットを買うべき。ここより安くて設備の良いバスが見つかります。

間違えて購入し10分後くらいにキャンセルを依頼した(他のスタッフにキャンセル可と言われた)が、できないと言われた。時間変更不可とは規約に書いてあるが、キャンセル不可しかも購入直後なのに対応してくれないなんて。

Daniel H.

Bas dijadualkan boarding jam 19:30 malam, namun dapat boarding 21:45 malam tanpa sebarang makluman. Menunggu hampir dua jam lebih dalam keadaan tidak pasti benar-benar menguji kesabaran. Apa yang lebih menyedihkan, syarikat bas lain yang dijadualkan pada masa sama mampu tiba tepat seperti yang dijanjikan.

Peter C.

Review for KKKL Express
Address: BT 1, Jalan Geroda, Pusat Pengangkutan Awam, 80350 Johor Bahru, Johor Darul Ta'zim

I recently travelled with KKKL Express on two separate routes: from Kuala Lumpur to Malacca and then from Malacca to Johor. While the service offers an affordable and convenient way to get around, I was concerned about both journeys' driving. In my opinion, the drivers were speeding, tailgating other vehicles, and didn’t appear to prioritise passenger safety. It would be reassuring to see more focus placed on safe and responsible driving in the future.

M.aliffDaniaL

11 Aug 2025 (JB-Melaka) Bas : 9:30pm

Isteri saya terkandas di Terminal Larkin pada hari kejadian . Bus sepatutnya 9:30 pm . tetapi pada hari kejadian berlaku kelewatan disebabkan lebuhraya utara-selatan lokasi di Kulai, Johor berlakunya kesesakan lalu lintas di yg melibatkan bas rosak di lorong kanan (mengikut laporan dari waze & update dari apps Plus Malaysia . Oleh disebabkan itu, saya telah membuat panggilan telefon hotline KKKL Express untuk bertanya di mana lokasi bas tersebut . Operator yg bertugas pada masa itu (En Khairul) telah menerima panggilan saya . Menerusi panggilan tersebut En Khairul telah melayan saya dengan baik & saya amat berpuas hati . Kepada En Kahirul Teruskan kredibiliti yg terbaik 👍🏻👍🏻👍🏻 Kepada management KKKL Express sila fikirkan sesuatu idea/inovasi/langkah jika berlaku perkara sebegini di kemudian hari . Saya & isteri adalah pelanggan setia dari 2024 yang menggunakan bas persiaran KKKL Express hampir setiap minggu tanpa culas yang bergilir untuk berjumpa pada hujung minggu disebabkan kami PJJ suami isteri ☺️. Doakan kami terus kuat untuk menempuh segala cabaran & dugaan yang mendatang .

Ringkasannya ⭐️
En Khairul 100/10 👍🏻👍🏻👍🏻
Driver (JB-Melaka) / (Melaka-Jb) 8/10
Bus condition 9/10
Service 9/10

*Gambar adalah pada hari kejadian selepas saya hantar isteri saya pada 9 malam
*Bus Tiba 12 malam

S S.

TBS - JB .. sampai on time.. Thank you KKKL , so far belum ada apa hal lagi.. Selalu akan ambil KKKL.. Bus terpaling on time & selesa setakat ini pada i.. Haritu dapat naik Bus baru.. sangat selesa.. & uncle driver bawa dengan baik.. 👍🏻👍🏻

Laurie H.

My bus was cancelled last minute and they tried to reassigned my ticket on a different bus for their own convenience. They sent me a WhatsApp message (not even an email or call) on the day before. Less than 24hours before. If it were the customer, no refund or modifications would have been possible. I’ve been told that when it comes to an emergency and or last minute informations, they are sent by WhatsApp but then if it’s really urgent you should call on the number provided. No WhatsApp contact have been provided but they still send it to and they have sent nothing to the email linked to the booking. I had to book a flight ticket in the rush as I couldn’t reschedule everything on the night before. Of course no compensation for that.

Maha

I had a very disappointing experience with KKKL. We were supposed to board the bus at **6:00 AM** from **JB to KL**, but ended up waiting for **1 hour** because the driver was reportedly **asleep**. This is unacceptable for a scheduled service.

To make matters worse, when they finally arranged a replacement bus, it was an **old, uncomfortable vehicle**—definitely not worth the **RM40** fare we paid. If there's a delay due to their fault, they should at least provide a proper, quality bus—not downgrade us without explanation.

This experience was very frustrating and showed a lack of professionalism. I hope KKKL improves their management and takes customer time and comfort seriously.

jmfish Y.

bus delayed
delay 1 hr
should be 5pm depart from larkin .
Disappointed to kkkl, before is on time.

a passenger write updated for delay story
day to night
5pm to 7pm
2hrs waiting time
KKKL delayed, 2hrs delay overmuch
1919depart from larkin
i ask larkin bus station staff kenapa delay banyak macam ini
she reply me because cny ,look like a racist answer.
maybe the staff dunno how to answer
bus company should take responsibilities.
i bought the bus ticket 20 DEC 2024
1 month no enough for prepare the demand during holiday？？？？？？
what we can do？wait ！
no any back up plan for us,
dunno delay to what time.
Passenger's time also precious.
the bus ticket price more than RM36
before that,i believe KKKL is on time,i also recommend to others.
i am really disappointed to Malaysia bus service,especially it is 2025,no the80s/90s