Ranhill SAJ Sdn Bhd - Johor Bahru, Johor

Amar N.

Came here just to change the name on my water account — I thought it would be a quick in-and-out job. Turns out, the office is like the “Ministry of Water Affairs & Time Travel.” You go in during daylight, and by the time you come out, you’re not sure if it’s the same year anymore.

The staff were friendly though — like gatekeepers of a secret society, armed with forms, stamps, and mysterious photocopies. One officer looked at my documents with the seriousness of a CSI investigator. I half-expected them to dust my IC for fingerprints.

Good news: I survived the legendary queue and emerged victorious, with my account name officially changed. Bad news: I think I now qualify for a PhD in “Patience & Bureaucracy.”

Pro tip: bring snacks, water (ironically), and maybe a tent — just in case.

Mimi N.

Selalu tiba-tiba takde air, tanpa notis. Hampir setiap minggu mesti ada hari takde air. Asyik paip pecah, asyik maintainance. Takpun power trip. Senyap membisu. Guna teknologi zaman batu ke? Mesej dan call tak pernah respon. Dah bertahun tak berubah lagi. Kalau rasa tak boleh manage, serah tender dekat orang lain lagi bagus. Terrible management. Mentang2 kite ni takde pilihan water provider yang lain.

Gordon M.

Dear SAJ infidel , I would like to submit formal complaint which I will do at your HQ but I’d like to share how inconsiderate your 3rd party meter installers are by asking us to pay them extra RM110 ringgit to install the meter with so called ‘additional piping’ which we paid to the contractor and also to SAJ RM35/- for ‘meter installation’ but your contractor has installed it right in front my rain water downpipe causing a blockage of water flow and leaking into my basement. Kindly advice as you will be advised with a lawyer’s letter of this is not solved in 3 working days

mars A.

servis air paling paling terrrrr paliiinggggg terokkkkkkk tahun ni !!!! bil air mahal servis tak berbaloi dgn asik tak ada air. POOR SERVICE EVER

Intan Z.

alhamdulillah berkhidmat n berkerja disini, gaji ok la tp kalau ada pressure mcm tk berbaloi. customer 1 Johor, ken hentam mcm hari-hari tak dapat air. Semoga saj terus maju.

Mohd N. F.

Bila nk potong laju buat kerja. Aku dh bayar dekat 2 minggu masih belum buka air dan tukar meter, padahal tunggakan bukan nama aku. Tapi. Aku fikir keluarga aku bayar jugak tunggakan tu walaupun bukan nama aku. Tapi korang buat kerja mcm siput. Siput tu nk jalan dekat sepanjang jalan Langkasuka tu amik 3 hari je. Kau sblah ni je pun 2 minggu. Aku ni seminggu mandi air mcm gini. Basuh baju tak yah ckp lah mmng susah. Kalau tak ada org hire lah. Jgn susah kan rakyat. Kau nk org bayar. Org bayar walau bukan hutang kita. Tp kerja kau. Janji 3 hari waktu bekerja. Tak perlu janji lpas ni. Jgn jadi org munafik.

Muhammad F.

❌ Poor Service & Irresponsible Staff! ❌
I went to the SAJ Larkin branch to file a complaint about water issues at my home. But the staff AT receptionist refused to accept my report, saying my area falls under Pasir Gudang and I have to go there instead.

The problem is — I live in Johor Bahru city, and Larkin is the nearest branch to me. Why should I travel far just to lodge a simple report?

This is not a system issue — this is pure laziness and irresponsibility. If branches won’t accept complaints, what’s the point of even having multiple branches?

Very disappointed with the unhelpful attitude and refusal to assist.
People come with real problems — not to waste time.

SAJ should fix this and train staff to take responsibility and help customers properly!

M H. Z. (.

There was no notification to residents regarding the emergency water disruption. Please take note of how other utilities handle such situations. Be more proactive in the future.